IMPORTANT: THESE TERMS AND CONDITIONS (“TERMS”) GOVERN YOUR LIMITED WARRANTY OF EMATIC PRODUCTS DESCRIBED ON THIS SITE, AND IS PROVIDED BY SHAGHAL, LTD (“SHAGHAL”). BY CLICKING YOUR AGREEMENT OF THIS SITE, YOU ARE ACCEPTING THESE TERMS.
Limited Manufacturer Warranty, 1 year on parts, 90 days on labor
Limited Manufacturer Warranty – Ematic (*) warrants the original retail purchaser of this product. If this product has any defect, under normal conditions, such defect(s) will be repaired or replaced with new or reconditioned product (at the Company’s option) without charge for a period of 90 days. This warranty only covers manufacturer defects and must be returned to company in original condition. Proof of Purchase is required.
The 1 Year limited parts warranty gives customers the option to return the product to Ematic for repair or replacement. Customers will be responsible for labor charges after the first 90 Days. This warranty does not cover any other costs or expenses incurred by you as a result of the defect or for any time lost. Customer is responsible for shipping the product to Ematic, and Ematic is responsible for shipping back the product to the customer.
You agree to pay a customer service handling fee for any product under warranty that: 1) was purchased after ninety (90) days from the date of delivery back to Ematic for repair; or 2) is damaged in a manner which is caused by, or arises, out of your misuse of the product. Any such final determination shall be subject to the sole discretion of Ematic.
It is also your responsibility to arrange shipment pickup, prepay shipping (and any duty) charges, and insure the shipment or accept the risk if the product is lost or damaged in transit. We advise that you ship the product
back to us via UPS or FedEx, in a properly padded box, with insurance to ensure proper delivery. It is your responsibility to retain a sender’s copy of the shipment invoice and the shipment tracking number in the event of a lost shipment, until Ematic has received the returned product. Ematic will bear the cost of shipping the product or the replacement product back to you after warranty service.
Email your return shipment tracking number to:
– The address for shipment of Ematic Products Under Warranty is:
c/o Shaghal, Ltd.
2231 Colby Ave.
Los Angeles, CA 90064
Remove or cover all previous shipping labels on the outside of the package.
– Return only the Ematic products under warranty and the included charger. We are not responsible for any other products, accessories, or items that you return with the Ematic products under warranty.
– If applicable, make a backup of any data stored on the product. Ematic is not responsible for loss of any data stored on a returned product.
This warranty is void if company deems the unit to have been damaged through your modification, improper use, negligence, water damage, or tampering with the Serial number and/or bar code of the unit. This warranty is a limited warranty for repair/replacement of product if it falls under the above conditions. To the extent enforceable under applicable law, Ematic’s total liability in connection
with a returned product under warranty shall not exceed the retail purchase price of the product.
Please visit our F.A.Q section where you will find answers to most of your questions at www.Ematic.us. You can also reach a customer service representative by calling: 1-888-968-1985. We are open Monday – Friday 10AM-5PM PST except weekends and major Holidays. Ematic strongly urges customers to email their inquiry before calling as this will enable us to better assist you. Our email address is: CustomerService@Ematic.us. Please make sure to include the model number and brief description of the problem you are encountering.
Thank you for purchasing an Ematic product.
*The Ematic brand is owned and operated by Shaghal, Ltd.